Terms & Conditions

The following Terms and Conditions are between the Customer (hereafter referred to as "you" or "your") and Greavesy’s Sweet (hereafter referred to as "Greavesys Sweets", "we", "us" or "our").

By submitting an order on www.GreavesysSweets.co.uk you are agreeing to the terms and conditions that appear herein which will apply to any purchases made throughout this website.

PURCHASE CONTRACT

1. General Terms: All purchases made on this website are subject to these Terms and Conditions, which are applicable on the date of your purchase. We reserve the right to amend these Terms and Conditions at our sole discretion at any time. By placing an order after any changes have been published, you agree to be bound by those changes. Please review the precise Terms and Conditions applicable to your order before placing it.

2. Order Confirmation: We will confirm receipt of your order via email to the address you provided. Ensure that your email address is accurate and that your mailbox is functioning properly, as all correspondence regarding your order will be sent there. Don't forget to check your spam or junk mailbox, as emails can often be misdirected.

3. Acceptance and Dispatch: Our acceptance of your order occurs upon the dispatch of the product(s) ordered, at which point the contract is made. We will supply the product(s) to you in accordance with these Terms and Conditions.

Non-Returnable Refund Policy

At Greavesy's Sweets, we strive to provide the highest quality products and service. Due to the nature of our candy products, all sales are final, and we cannot accept returns. However, your satisfaction is important to us. If you receive a damaged product or if there is an error with your order, please contact us within 7 days of receiving your items, and we will do our best to resolve the issue. Please note any issues with delivery will be handled by Royal Mail to investigate.

Order Cancellation

If you need to cancel an order that has already been dispatched but not yet received, please follow these instructions: Accept the delivery of the parcel and then return it to us as outlined in the returns section below. Upon receiving the returned order, we will issue a refund, deducting the original delivery costs and an administration fee of £15 if the total was below this no refund will be issued.

Thank you for understanding and for choosing Greavesy's Sweets!